Privacy Policy
Last updated: October 12, 2026 • Effective immediately for all TurboESIM users
At TurboESIM (accessible from https://turboesim.com), your privacy is a paramount priority. This Privacy Policy details the types of information we collect, how we securely use and safeguard your personal data, and your rights under global privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Zero Data Selling
We never sell, rent, or trade your personal information or browsing traffic to third parties.
PCI-DSS Encrypted
Payments are processed through Stripe with bank-grade 256-bit SSL encryption. We never store credit cards.
Full User Control
Request full data deletion, access, or export anytime by contacting support@mail.turboesim.com.
Information We Collect
When you browse our website, purchase travel eSIM packages, or contact customer support, we collect the minimum necessary data to provide our services:
- Order & Contact Details: Full name, email address (used for digital delivery of eSIM QR codes and receipts), billing country/region, and delivery address if provided during checkout.
- Payment Data: All payments are processed directly through our secure payment partner, Stripe. TurboESIM does not collect, process, or store full credit or debit card numbers, expiration dates, or CVV codes. Stripe returns a transaction token, payment status, and currency for verification.
- eSIM Identifiers & Technical Records: Unique Order Reference IDs, assigned ICCID numbers, SM-DP+ activation codes, data bundle specifications, and provisioning statuses required to enable network routing and provide customer support.
- Technical Log Data: Browser user agent, device operating system, IP address (truncated where possible for privacy), and timestamps to prevent fraudulent checkouts and maintain platform reliability.
How We Use Your Information
TurboESIM uses collected data solely for legitimate business operations:
Order Fulfillment
Allocating your eSIM profile, generating installation QR codes, and emailing your activation credentials.
Customer Support
Looking up orders in the My eSIM portal and resolving roaming connectivity or installation inquiries.
Fraud Prevention & Security
Verifying authorized checkouts, preventing duplicate charges, and protecting our store infrastructure.
Accounting & Tax Compliance
Maintaining authoritative sales records as required by statutory accounting and tax regulations.
Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, TurboESIM processes your personal data under the following legal bases:
- Contractual Necessity: Processing is required to perform the purchase agreement and provide your travel eSIM profile.
- Legitimate Interests: To detect fraud, defend against security threats, and improve service usability.
- Legal Obligation: To maintain mandatory commercial accounting and tax records.
Data Sharing & Third Parties
We do not sell your personal data. We only share information with trusted third-party service providers bound by strict confidentiality and data protection obligations:
- Payment Processing: Stripe Inc., to authorize transactions securely.
- Telecom Network Partners: Licensed global mobile operators and SM-DP+ profile providers to provision eSIM connectivity for your destination country.
- Cloud Hosting & Database: Convex and Vercel for encrypted database storage, real-time sync, and edge application delivery.
- Legal Authorities: Only when strictly required by a court order, applicable law, or subpoena.
Data Retention & Security
We retain your purchase records for as long as necessary to provide warranty support, fulfill your eSIM validity period, and comply with legal, tax, and accounting reporting requirements.
We implement industry-standard physical, organizational, and technical security safeguards including TLS 1.3 encryption for all data in transit, strict database access controls, and regular security audits.
Your Privacy Rights
Depending on your location, you hold statutory rights regarding your personal information:
To exercise any of these rights, please email us at support@mail.turboesim.com. We respond to all verified requests within 30 days.
Cookies & Tracking Technologies
TurboESIM uses essential cookies required for the operation of our website, including session management and secure Stripe checkout authorization. We do not use intrusive cross-site tracking cookies or third-party advertising trackers.
Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team:
Looking for Terms of Service?
Read our terms governing eSIM purchases, compatibility, and refunds.