Terms of Service

TurboESIM operates an international digital storefront providing prepaid travel eSIM (embedded SIM) data connectivity profiles for international travelers.

• Digital Prepaid Profiles: Each purchase delivers a digital SM-DP+ profile identifier, QR code, and LPA activation code for wireless installation onto your compatible mobile device.
• Data Only: Unless explicitly stated in the package description, all TurboESIM plans provide mobile data connectivity (Internet access) and do not include traditional voice calling minutes or cellular SMS. Voice and messaging remain fully supported via internet applications like WhatsApp, FaceTime, Telegram, and Skype.
• Fixed Validity & Allowance: Each package has a designated data allowance (e.g., 1GB, 3GB, 5GB, 10GB, 20GB, or Unlimited) and validity duration (e.g., 7, 15, or 30 days).

To verify if your device is unlocked:

• iOS: Settings > General > About > Carrier Lock (should state “No SIM restrictions”).
• Android: Settings > Network & Internet > SIMs (check for “Add eSIM” option).

All prices on TurboESIM are displayed clearly in United States Dollars (USD) or Euros (EUR). Payment is completed through Stripe via major credit cards, debit cards, Apple Pay, or Google Pay.

• Instant Digital Delivery: Upon successful payment, your order confirmation, Order Reference ID, and profile activation instructions are emailed directly to the email address provided during checkout.
• Order Tracking in My eSIM Portal: You can retrieve your installation QR code, manual LPA code, ICCID, and plan status at any time by entering your Order Reference in the My eSIM portal.
• Single-Use Installation: Each eSIM QR code is typically licensed for a single device installation. Deleting or removing an installed profile from your device cannot be undone and will void the remaining balance.

Depending on the destination plan:

• When Validity Starts: For the majority of destinations, your plan validity timer begins the moment your device connects to a supported local cellular network at your destination.
• Pre-Installation: You can safely install the eSIM profile on your phone before departure using Wi-Fi. Turn on Data Roaming for the eSIM line when you land.
• Plan Expiration: The package automatically expires once the purchased data allowance is exhausted or the validity period elapses, whichever occurs first. There are no automatic recurring renewals.

Refund eligibility criteria:

• Eligible for Refund:
  • The order has not yet been provisioned or activated and zero data has been used.
  • Technical issue verified by our support team where the profile fails to attach to the partner network in the covered country.
• Non-Refundable:
  • The profile has been activated and mobile data has been consumed.
  • Customer deleted the eSIM profile from their device settings after successful installation.
  • Purchase of an incorrect destination plan if data was already consumed in that country.

To request a refund, email support@mail.turboesim.com with your Order Reference ID and device model. Refunds are processed back to the original payment method within 5–10 business days.

TurboESIM partners with premier Tier-1 cellular network operators worldwide. However, actual connection speeds (5G, 4G, or LTE) and coverage may vary based on geographic topography, local network congestion, building interference, and local carrier maintenance.

Local network providers maintain Fair Usage Policies (FUP) to safeguard network integrity. Excessive continuous peer-to-peer file sharing or automated scraping may result in temporary bandwidth throttling by local carrier towers.

You agree to use TurboESIM mobile connectivity solely for lawful, personal, or business communication. Prohibited activities include:

• Transmitting unlawful, abusive, harassing, or fraudulent content.
• Attempting to bypass telecom carrier network controls or unauthorized penetration testing.
• Reselling, sub-licensing, or commercially redistributing individual allocated data bundles without prior written authorization from TurboESIM.

To the maximum extent permitted by applicable law, TurboESIM and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or travel disruption arising from temporary carrier network outages. In all events, TurboESIM's aggregate liability shall not exceed the total amount paid by you for the specific order in dispute.

If you encounter any issues with your travel eSIM, our international support desk is available around the clock: